Our Functional Solutions help your brand gather customer data to better understand which engagement strategies are going to pay off, orchestrate interactions to make sure your brand is top of mind for customers at the right time, and deliver customer service on the channel of their choosing. Thanks to our experience working with the entire Salesforce ecosystem, we can help your brand consolidate, analyze and manage cross-cloud data.
Promotions for Data Collection
This solution is designed to create enriched experiences and convert consumers by providing moments of value powered by Salesforce Marketing Cloud and Salesforce Commerce Cloud.
Single View of the Customer
This offering helps brands track behavior associated to multiple system specific customer profiles so they can market to them more efficiently and effectively.
Social Customer Service
This offering leverages Salesforce Marketing Cloud Social Studio and Salesforce Service Cloud to give brands’ customer service teams the ability to manage cases through connected social networks.
1:1 Journey Management
This solution is powered by Salesforce Journey Builder and enables brands to deploy optimized journeys that are mapped to key moments in the customer experience.
Tableau Visualization Experts
This offering powers your brand with Dentsu’s world-class experts to develop bespoke, integrated reporting and actionable insights based on the growing quantity of data generated by your customers’...